Billy Arcement’s

News From the Swamp

 

Issue # 39 November 18, 2004

Bringing you ideas from The Results Group Office

on Swamp Road

 

“Working with business leaders to produce a culture of teamwork, productivity and profits.”

 

Please recommend this newsletter to a friend or associate.

 

Ideas About Work Situations

 

To Get The Greatest Value From This Newsletter

 

            When you receive this newsletter, print, three-hole punch and place it in a binder for future review.  Place the binder in your bookcase.  Take the binder with you on trips to read in down time.  Review it while you’re sitting down glancing at your TV screen or create your own unique way to re-read the words.  Reviewing the messages reinforces the content and expands the possibilities of retention and implementation of information shared.  Put the ideas to work for you.  This is how winners learn and grow and I believe you are a winner!

 

Comments From Readers

 

            Last month I asked readers to share challenges they are facing in their work situations.  Thanks to everyone who responded.  Space does not allow me to share all comments so I’ve picked three that might help with your own work situation.  I’ve offered my thoughts (in blue) following the submission.

 

Submission # 1:

                I have six ladies that report to me and they are all definitely ‘takers.’  We are an operational support group for our Cash Management Sales force.  These ladies (all of them) constantly complain and blame others for their problems.  It is always the sales persons fault or their husband’s fault or the company’s fault.  I have tried using inspirational items, articles from your newsletter; and I have gone so far as to tell them if they are not happy with their job they need to find something else to do.  There are a couple in my department that I am convinced thrive on the negativity.  I truly don’t believe they are “happy” unless they are miserable.

            I don’t like what this negative atmosphere is doing to me.  I find myself struggling with negative thoughts and I don’t like being that way.  I use to pride myself in being an extremely positive person; however, this work atmosphere has started to take its toll on me.  I would like to see more articles on a positive workplace and how to handle negativity.”

 

Dealing with negative people is a difficult challenge.  Let me offer these suggestions: 

  • Bring each one in individually to discuss this situation.  No more group therapy. 
  • Have a prepared list items to discuss.  Add items specific to each individual.  Take your time and do this part right.
  • Go over each item.  Share your frustrations honestly and your vision of the ideal work place along with your expectations of their specific performance.  Let each know how their “negativity” is affecting the workplace.
  • Seek input on how they might help develop a more pleasant work environment.  Make notes of their suggestions.  Then listen, listen, listen.
  • After you’ve met with everyone, bring the group together and thank them jointly for their input.
  • Let them know which items you can and will implement and why you cannot implement the other suggestions.  (Hopefully you will be able to use every suggestion.)
  • Seek commitment to begin to work together in a more pleasant manner.
  • When things turn negative again (and they will), you now have a way to remind people of their commitment and hopefully return to a more pleasant environment.
  • Understand that you cannot change anyone.  They must first be willing to change before any change will occur.  But change is more able to take place when people “give birth” to ideas about change.

GOOD LUCK.  Let me know how this worked out.

 

 

Submission # 2:

            Starting with no clients 3 1/2 years ago, we were fortunate enough, and sometimes lucky enough, to attract and retain new customers.  Our specific challenge now and during this past year has been - what next?  Do we want to grow the business further (i.e., more employees, larger projects) or do we want to stay where we are - doing well and living comfortably?   A serious business plan is in order here, I've been told and I agree. I think the underlying problem is "We Are Where We Are Because That’s Where We Want To Be" - Possibly the fear of greater success.  Possibly fear of the unknown.  Possibly the fear of failure.  I need to address these issues in order to move forward. Having some common sense about it all can help if I use it!

 

Submission # 3:

            Billy, considering the fact that I am officially retired I am not really facing any issues with my boss. I think the major item that I have faced is "You are here because you want to be here.”  It is easy to find excuses for why you have not made a move to improve or change by looking toward something or someone else. I found it difficult to take the responsibility myself primarily because I did not want to risk the comfort I had with the situation I was in. I was basically happy with my work because it was reasonably secure, provided and adequate income for our family and the stress was pretty normal.  It is easy to continue in that situation, yet I was not satisfied with the total package and was finding myself continually exploring other options. I finally did make the move and for a period was not sure that it would work out. I had the support from my family and it did work out. The important thing is that we were all happier with the end result and personal growth continued where it had been stagnated before.  To me the bottom line is that each individual is primarily the person responsible for where they are and can effect change.

 

            The above two examples are similar and very common in the workplace.  It’s easy to become complaisant in a comfortable situation.  Risk can be viewed as a “black hole” of disaster that cements our feet in place.  But, there is nothing wrong with this position as long as you don’t yearn for something better.  Dissatisfaction is what can eventually prompt one to take action and reduce fear of the unknown.  Each of us must find a comfort zone that matches our ambition.  Decisions to expand a business or change jobs requires detailed analysis of the outcome of all options considered.  Once all the pro’s and con’s are thoroughly examined, a decision can be made on sound data.  Following these steps increases the success potential.  Understand that failure is not final nor is success guaranteed to last forever.  But when one acts after a thorough examination of options, success is more likely to happen.  Lastly, listen to your “heart.”  When your intuition is troubled by a decision, chances are it is not the correct one.  But when your intuitiveness knows it’s time to make a change, go for it!

 

Career Building Thought

 

            Most who receive this newsletter are actively engaged in the world of work.  But are you actively engaged in building a career?  Too many view their work as a series of small tasks or mini jobs.  Thus their focus is narrow and their vision is limited.  When we get bogged down in the details, we limit our success potential. 

            Take the position that you are not doing mini tasks but building a career.  Do the details but view this effort as part of a big picture you wish to accomplish.  Every activity should be designed to position you for promotion or better job opportunities.  Work hard.  Work smart.  Utilize all your skills and always keep a long-term prospective. 

            Building a career is about building your value so the market place begins to perceive someone that is different and full of potential. 

           

Build On Workplace Knowledge

           

            Productive employees with lots of experience are particularly knowledgeable and valuable.  Don’t let the valuable experience gained by employees only survive in their heads.  Develop a master plan to capture and record key information so the future learning curve is lessoned for new employees and to avoid repeating costly mistakes.  This is a smart management decision that can mean the difference between surviving or going the way of the Dodo bird.

           

Billy’s Thought of the Month

 

            Too often we take many of the people in our life for granted.  In this Thanksgiving season, take time to tell workers how much you appreciate their efforts.  Tell your family how grateful you are for what they bring into your life.  If we carefully examine our life, we have much to give thanks for.  Don’t let this season slip by without giving thanks to those who mean the most to you.  It will make you feel better and will certainly brighten the day of those you thank.

                Let me start the process by thanking each and every one of you who subscribe to my newsletters.  I appreciate your loyalty and hope in some small way my thoughts have made a difference in your life.  It is my pleasure to serve you.

 

Checkout Billy

 

The Professional Speaker:  Experience the wit and wisdom of Billy’s messages at your next meeting.

 

Executive Coaching / Management Consulting:  Use Billy’s problem-solving skills and vast experience base to improve your leadership and management skills.

 

The School Board Strategist:  Billy is considered by many school boards as their number one resource for enhancing board performance.

 

 The Author:  Get his book, Searching for Success, today.  It can make a difference.

 

Call us.  Go to http://www.searchingforsuccess.com to learn more about Billy’s programs and services.  Our results are guaranteed! 

 

Staying In Touch To Grow

 

Please notify us if your email address changes.  Send your new address to barcement@eatel.net and we’ll update our distribution list.  Please forward this newsletter to a friend who might get a pointer or two from these messages. 

 

Children First!  Spread the Word

 

            Children First, my newsletter offering parenting tips, continues to grow very nicely.  To subscribe, email me at barcement@eatel.net and place “children” in the subject line.  The next issue goes out December 1

 

Value Added Ideas

 

You may reprint content from this newsletter or from past issues.  We’re also happy to provide you with articles from our archive of previously published articles to add value to your publications.  Before you do, please send an email request to barcement@eatel.net and specify your needs.

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(225) 677-9426 or Toll free (888) 376-7374

barcement@eatel.net

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